Frequently Asked Questions

1. How can I track my order?

All orders are dispatched within 48 hours and delivered within 2-4 business days. A confirmation email is sent to you by our logistics company once the order has been dispatched.

2. How can I modify my address and phone number?

Once your order has been placed, your address and phone number cannot be modified. From the time we receive an order, our products are shipped out within a very short window, and once dispatched, cannot be modified.

3. How do I cancel my order?

Once an order is placed and dispatched, it cannot be cancelled.

4. How can I replace my items?

All our products are non-exchangeable and non-returnable, unless damaged or defective. To replace damaged or defective items, write to us at info@hairandfair.com within 48 hours of receiving the product (after which the product is not liable for exchange). Don’t forget to attach your order invoice and a picture of the damaged product.

5. What is the expected time period for a refund to be successful?

All approved refund credits will be made in the original Method of Payment within 7 working days. The same will reflect in your bank statement if paid online.

6. Do you ship internationally?

Unfortunately, we currently don't ship to countries outside India! However, we're in the process of expanding across the international market. If you're keen on being kept in the loop, do email us at info@hairandfair.com for updates!